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Payment of Rent Rental payments may be paid in full at time of reservation or paid by making an Advance Reservation Payment. The Advance Reservation Payment of 50% will be collected at the time the reservation is made. The remaining balance must be paid within 14 days prior to your arrival. We accept personal checks, bank money orders and credit cards. When paying by credit card, your card will be charged the date your reservation is made or the next business day if booking on-line. By accepting the reservation and making payment by credit card, you are hereby agreeing to the credit card charge, making it legal and binding and a signature is no longer needed. If booking a reservation within 14 days prior to arrival, you may be required to provide a valid government-issued photo I.D. matching the credit card on file. No checks or money orders will be accepted for any reservations made within 14 days of arrival. A $40 charge will be added on all returned checks. A credit card must be provided in the case of any damages assessed to your account after departure.
Cancellation Policy Any reservations cancelled prior to 30 days before arrival will receive 100% refund of all funds on deposit. Any reservations cancelled between 29 days and 15 days prior to arrival will receive a 50% refund of the Total Booking Charges. You may also choose to reschedule your reservation during this time frame. Reservations may be rescheduled one time in the same property with the same calendar year. If you fail to contact Sunset Nightly Rentals to reschedule your reservation, you will forfeit all Booking Charges. You are responsible for any additional charges should the rental rates change. No refunds will be made for decreases in rental rates. Any reservations cancelled 14 days prior to arrival or less will forfeit all Booking Charges unless the property can be re-rented for the dates originally booked. We highly recommend that you purchase trip insurance at the time of your reservation to avoid total forfeiture of your Reservation Payment(s).
Travel InsuranceSunset Nightly Rentals offers travel insurance to our guests or you can purchase travel insurance through numerous third parties. Travel Insurance provides coverage for personal risks and expenses incidental to planned travel, including one or more of the following:
▪ Interruption, delay, or cancellation of a Planned Covered Trip
▪ Loss of or damage to baggage, luggage, or personal effects during a Planned Covered Trip or Event
▪ Damage to accommodations or rental vehicles
▪ Injury, illness, accident, disability, or death occurring during a Planned Covered Trip
Cost for the Standard Travel Insurance is 7% x trip cost. The upgrade to Cancel For Any Reason Travel Protection costs an additional 2.8% x trip cost (9.8% x trip cost in total). This coverage is available to all guests when rental deposit is paid, but coverage is only in effect when we have received your premium payment. Certain exclusions and limitations may apply if not purchased at the time of booking. If you purchase travel insurance through us, we provide via email - to the email address provided to us by you - coverage information including the following:
(a) A description of the material terms or the actual material terms of the insurance coverage.
(b) A description of the process for filing a claim.
(c) A description of the review and cancellation process for the travel insurance policy.
(d) The identity and contact information of the insurer.
If you do not receive the coverage information, please email email@example.com or visit www.SunsetNightly.rentalguardian.com. For a more detailed description of the coverage. All declining or cancelling of insurance coverage must be made in writing. You may review coverage and request a full premium refund for up to 10 days from date of reservation. If travel insurance is not declined in writing and a refund requested within 10 days, then coverage is considered accepted and the premium payment is non-refundable, except for residents of FL, IN, OK, VA where pro-rata refunds may apply. For more coverage information, please see the below plan contact information:
STANDARD TRAVEL PROTECTION:***This can only be purchased the same day as your reservation***
Play Travel Protection underwritten by Nationwide® Mutual (US Residents): go online to http://insurestays.com/ptnw/.
Berkshire Hathaway Travel Protection (US Residents): For more Information, go online to http://insurestays.com/vacation-protection-plan/.
Global Holiday Travel Protection (Non US Residents): For more Information, go online to http://www.insurestays.com/ghtp-gbg.com/.
CANCEL FOR ANY REASON TRAVEL PROTECTION: ***This can only be purchased the same day as your reservation & cannot be purchased within 30 days of arrival***
Play Travel Protection underwritten by Nationwide® Mutual (US Residents): go online to http://insurestays.com/ptnw_cfar/.
Berkshire Hathaway Travel Protection (US Residents): For more Information, go online to http://insurestays.com/vacation-protection-cfar/.
For a complete list of phone numbers for the above providers, please visit http://insurestays.com/travel-protection-contact-numbers/.
GENERAL NOTICE & DISCLOSURE
1. Travel Insurance provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this insurance coverage with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker.2. (i) Purchasing travel insurance is not required in order to purchase any other product or service offered. (ii) If not individually licensed, no employee of Sunset Nightly Rentals is qualified or authorized to: (a) answer technical questions about the benefits, exclusions, terms and conditions of any of the insurance offered by Us; (b) evaluate the adequacy of the prospective insured’s existing insurance coverage. Insured’s existing insurance coverage.
NOTICE TO TEXAS RESIDENTS See http://insurestays.com/travel-insurance-disclosures/
NOTICE TO ALABAMA, ARIZONA, AND CALIFORNIA RESIDENTS See http://insurestays.com/travel-insurance-disclosures/
Check In Time - 4:00 PM CST Early Check In is available based on availability as early as 12:00 PM CST at 50% of the daily rental rate. In some cases, access to your unit may be unavoidably delayed due to cleaning or issues with maintenance. No discounts will be offered due to a late Check In.
Check Out Time - 10:00 AM CST.Late Check Outs are available based on availability up to 3:00 PM CST at 50% of the daily rental rate. Please review the Check Out Procedures located in the Guest Book at the property prior to your departure.
Weather Sunset Nightly Rentals will not refund rents or deposits due to cancelled or shortened stays because of weather. Departures due to weather do not warrant refund of rent or deposit.
Housekeeping The property is stocked with an initial supply of paper products, hospitality items, dish and laundry detergent. Please bring your own beach towels. Do not remove towels, sheets, blankets, furniture or any other items from the property. Do not move furniture or electronic devices. If electronic devices must be reattached and set up or if furniture must be moved after your departure, you are responsible for the labor and time necessary to accomplish this. Please review the Check Out Procedures located on the back of the front door at the property prior to your departure.
Housekeeping Issues If you are not satisfied with the condition and cleanliness of your property upon check-in, please contact our office immediately so we can address these issues in a timely manner. If we have not heard from you during your stay, we will assume you found your unit in acceptable condition and no refunds will be issued after check-out. Please leave the property in the condition that you found it. This includes, but is not limited to, the placement of interior and exterior furniture, electronic devices and TV connections. If additional cleaning is necessary due to spills, trash left onsite, unclean dishes, stains or excessive pet hair on furniture, flooring, or linens, you authorize Sunset Nightly Rentals to bill you for additional cleaning fees, replacement costs or repairs. Your housekeeping fee also covers accidental damages such as broken dishware, small appliances, and soiled linens. If, during your occupancy, you or a member of your party or your guest causes any damage to real or personal property as a result of unintentional accidental acts or omissions, you must notify our property management office at that time, and before check-out by calling 417-334-3780 or e-mailing firstname.lastname@example.org. Intentional damages, vandalism or theft will not be covered under this fee and you are responsible for any cleaning costs, replacement costs for repairs deemed to be such.
Maintenance Problems Report any maintenance problems immediately to Sunset Nightly Rentals at 877-784-4614. Our staff works very hard to make sure that your stay is happy and comfortable. However, there are issues beyond our control. Sunset Nightly Rentals cannot guarantee HVAC systems, TV’s, cable, internet access, VCR’s, electronics, or appliances including any loss of utilities: electrical, water, cable or phone services. While rare, pools and hot tubs are subject to temporary closing due to extenuating circumstances. There will be no refunds for these unforeseeable breakdowns or for issues reported after check-out. Please notify our office at once concerning any problems and we will have the repairs made as quickly as possible. Please allow 24 hours for the cooling of refrigerators and air conditioners. During the peak season, primarily on “Check-in” days, the refrigerator has been opened for lengthy periods due to guests removing food and the cleaning by the cleaning staff. Please be patient and open the door as infrequently as possible. Please do not leave windows or doors open if the furnace or the A/C is on.
Pest Control All our properties have regular pest control done by a professional company. You will be visiting the Ozarks where wildlife and insects are abundant. Please report any issues to Sunset Nightly Rentals at 877-784-4614. Refunds will not be issued for the presence of insects.
Agent for Owner Sunset Nightly Rentals serves as the agent for the owner of the rental property.
Right to Change Rental Accommodations (Substitution) We reserve the right to substitute comparable accommodations without prior notice or liability in the event of a sale of the rental property or if the property becomes unavailable due to maintenance or other problems. We cannot guarantee a specific rental property in the event of unforeseen circumstances which could render the property to be unsafe or not inhabitable. When comparable accommodations are not available, guests will have the option of selecting from available properties at the comparable published rate or receiving a complete refund.
Property Rules and Regulations Please read all rules and regulations governing the use of the property. Failure to comply can result in eviction. Please review the Guest Book located at the rental property for your convenience. If evicted for not following the rules, it will result in forfeiture of all rental payments and deposits.
Attorney's Fees In the event we must engage legal counsel for the enforcement of any of the Rental Policies, whether such employment shall require institution of suit or other legal services required to secure compliance on your part, you shall be responsible for, and shall promptly pay to, Sunset Nightly Rentals the reasonable value of said attorneys' fees and court costs. This transaction shall be governed by and construed with the laws of the State of Missouri, and venue for any cause of action arising out of or in connection with this transaction shall solely be in Taney County, Missouri.
Fines Sunset Nightly Rentals reserves the right to assess a minimum fine of $1000 to the card on file for infractions or behavior not in compliance with the policies and rules. By booking a reservation with us, you are stating you have read, fully understand and agree to the Rental Policies and Property Rules provided.
Pets Pets are only allowed in properties designated as Pet Friendly. Sizes, number and breed restrictions vary, based on property rules and regulations. If any damages or any extra cleaning occurs, you will be held responsible. If any pets are found in non-pet friendly properties, you will be held responsible for the charge to clean the carpet and furniture in the rental property in addition to a $150.00 fine and/or immediate eviction.
Smoking All units are NON-SMOKING. If you smoke in a non-smoking unit, you will be held responsible for the charge to deodorize and clean the carpet and furniture in the rental property in addition to a $150.00 fine.
Key & Amenity Pass Policy Make sure all doors to the property are locked when you are not at the property. If you lock yourself out of the unit call 877-784-4614. Any lost amenity pass which must be replaced is $100 and will be charged to the card on file.
Maximum Number of Guests The maximum number of guests will be based on the governing authorities recommended maximum occupancy guidelines for that location. If you exceed the maximum number of guests allowed, you will be subject to immediate eviction. Parties and events are not allowed at any properties without written consent from Sunset Nightly Rentals.
No Subletting The rental property may not be a sublet. Your reservation is not transferable to any other party.
Minimum Age Requirement No units will be rented to anyone under the age of 21. A parent or guardian must accompany anyone under this age, and the parent or guardian must always be staying in the unit. Reservations made under false pretenses of any kind will result in eviction and the forfeiture of all rental payments and deposits.
No Underage Drinking/Drugs If Sunset Nightly Rentals is made aware of any underage drinking or drugs on the property, it will be reported to the authorities and will result in eviction and the forfeiture of all rental payments and deposits.
Noise Each person shall have due regard for the comfort, convenience, and pleasure of the other occupants of the community. In this connection, no person shall commit nor permit the permission of any nuisance, including, but not limited to, the making of excess noise, playing of stereos, televisions, radios, or any other noise-making or entertainment instrument at a volume which Sunset Nightly Rentals, in its sole discretion, deems excessive. No person shall commit or permit in or near his unit, any act or carry on or permit the carrying on of any activity which is in violation of any state law, city ordinance, or law of the United States.
Security of Personal Property Sunset Nightly Rentals is not responsible for any acts of vandalism or theft, or other damages to personal property or for personal items left by a guest in the rental property after check out. Sunset Nightly Rentals, Inc. will not discriminate against any individual because of race, color, religion, sex, age, familial status, national origin or disability.
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